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Right of revocation

A buyer may revoke his contractual statement without stating reasons. For digital goods the contract my be revoked within 14 days of the contract, for material goods the right of revocation the deadline begins upon delivery of the last good to you or a person that is not a deliverer. To comply with the stated deadline you need to send us (13Mann Verlags- und Großhandelsgesellschaft mbH, Benrather Schloßallee 99, 40597 Düsseldorf, Telefon: +49 (0) 211 / 90 32 94 – 330, Fax: - 444, vertrieb@13mann.de) an explicit statement (mail, fax, or email). You can also use the sample form which is not required though. 

 

Consequences of cancellation

In the event of an effective cancellation the mutually provided goods, services and payments (including shipping costs) shall be returned within 14 days of submitting the revocation. For return payment we will use the same payment method used for the original transaction unless otherwise agreed. No transaction costs will be incurred with the return payment. We can withold return payment until we have received the goods or proof that the goods have been shipped to us, whichever time is first. To comply with the stated deadline it suffices to ship the goods withing 14 days of the cancellation notice. The buyer bears the regular costs of return if the goods. The buyer has to provide compensation for the decrease in value. This only applies to any deterioration of provided goods that exceeds the testing of properties any functionality, which would have been possible and common.

heldenbuecher.de – A business unit of 13Mann Verlags- und Großhandelsgesellschaft mbH Düsseldorf.